a) Payment and Price:

• We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the agreement is made between us. Time for payment shall be of the essence. The price due from you is the price indicated as inclusive of value added tax.

b) Delivery:

• Other charges may apply for urgent orders and for weights exceeding 32kg. Same or next day delivery service excludes weekends(Saturday & Sunday) and public holidays.
• We will try to deliver the goods to you within the time estimated for delivery.
• If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us.
• If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:

• we shall inform you by e-mail ;
• we shall make a further offer to you by e-mail to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid ;
• unless you accept the offer we will reimburse any sum paid by you or on your behalf under or in relation to the agreement within a period of 30 days beginning with the day after the day on which the time for delivery expired.

• If you cancel the agreement :

• you must return the goods to us at the address given above ;
• the goods must be returned to us complete (please note the definition of goods given above) ;
• you are responsible for the cost of returning the goods to us at the address given above ;
• you are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us ;
• you are under a duty to take reasonable care to see that they are received by us and not damaged in transit ;
• we will reimburse any sum paid by you or on your behalf under or in relation to the agreement including the costs of carriage and any insurance which you directed us to incur.
• we will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.

d) Our right of cancellation:

• If for reasons beyond our reasonable control, pricing errors, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.

e) Statutory rights:

• Your right of cancellation is in addition to your other statutory rights.
• The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

f) Guarantees and after sales service:

• We guarantee that the goods will correspond with the stated description and specification.
• The terms of any manufacturer's guarantee and after sales services will be included within the documents accompanying the goods or online from the respective manufacturer's website.
• This warranty does not limit or affect the Legal Warranty or any other legal statutory rights.
• The warranty period starts from the date you purchase the product with valid invoice.
• All Warranties will be valid only on presentation of this Agreement, Invoice/Cashsale and Fiscal Receipt together contents and any other items including the original packaging.
• We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades.
• We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.
• It is your responsibility to backup the contents of your hard drive before send in for service purpose. It is likely that the contents of your hard drive will be lost or reformatted in the course of repair and PC Options Ltd. will not be responsible for any damage or loss of any programs, data or other information stored on any media or any part of the product serviced hereunder or damage or loss arising from the product not being available for use before or during or after the period of service provided or any consequential damage resulting there from.
• Your product will be returned to you configured as originally purchased.
• Repair or replacement under the terms of this warranty does not give right to a new starting of the warranty. However, you are entitled to a warranty extension equal to the period product is in workshop for service.
• Any replacement product may be either new or like new, provided that it has functionality at least equal to the product being replaced.
• Zaky's Stationery, Partyware & Gifts will claim all ownership of defective products. Zaky's Stationery, Partyware & Gifts may use various vendors' accessories for the repair of the product as required.
• Goods are not sold on a trial basis.
• Goods may be supplied in cosmetically different packaging.
• All trademarks & logos acknowledged.
• All goods remain property of Zaky's Stationery, Partyware & Gifts until paid in full.
• In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr/

LIMITATIONS OF LIABILITY
The company does not guarantee that the Product to fit for any particular purpose. To the extent of local law, in no event shall Zaky's Stationery, Partyware & Gifts be liable for impossibility to use the Product, direct, indirect, special, incidental or consequential loss or damage to any person or property. The entire compensation responsibility assumed by the company for the Product shall not exceed the price paid to purchase the Product in terms of each event or related incidents.

g) Advice given by us to you:

• We are always prepared to offer advice about the goods including advice about installation, compatibility, configuration, and product upgrades.
• We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.
• We do offer a service whereby we will install our goods on site. If you ask us to do that, we can warrant the suitability of the goods installed by us.

h) Your responsibilities:

• It is your responsibility to ensure compatibility of any goods offered for sale by us both.
• It is your responsibility to ensure proper installation of our goods.
• It is your responsibility to ensure that wherever necessary you access the manufacturers web site for further detailed instructions.